Privacy Policy

Last updated: April 18, 2025

1. Introduction

CrawlZen Pte. Ltd. (“we,” “us,” or “our”) operates https://crawlzen.com/ (the “Site”) and provides SEO audit services (the “Services”). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights around your data.

2. Information We Collect

2.1 Personal Data You Provide

  • Contact details: Name, email address, and company name when you register or contact support.
  • Billing & payment information: For paid plans, we collect payment method details (e.g., credit card number) and billing address.

2.2 Usage & Log Data

  • Log data: IP address, browser type, pages visited, and timestamps.
  • Analytics data: Page interactions and feature usage to improve our Services.

2.3 Cookies & Tracking Technologies

  • Essential cookies for site functionality.
  • Performance cookies (e.g., Google Analytics) for usage analysis.
  • Marketing cookies for tailored communications.
    Manage your preferences via your browser settings.

2.4 Live Website Data

We only scrape data that is already publicly live on your website—no private or archived content is accessed.

2.5 Payment & Account Data

When you use our paid Services, we save personal data (name, email, payment method details) to process transactions. This information may also be stored and processed by our payment providers (PayPal and Stripe).

3. How We Use Your Information

We use your data to:

  1. Deliver and maintain the Services (account management, billing).
  2. Improve features through analytics.
  3. Communicate updates and support responses.
  4. Send marketing materials, with your consent where required.
    Processing is based on consent, contractual necessity, and our legitimate interests.

4. Data Storage & Transfer

4.1 Server Distribution

To ensure reliability and speed, we operate multiple servers across different countries. Your data—both live site content and user‑provided information—may be stored redundantly in these locations.

  • We comply with data residency rules in each jurisdiction.

4.2 International Data Transfers

Our infrastructure is hosted in India, the United States, and other regions across the globe. Transfers are protected by Standard Contractual Clauses or equivalent safeguards.

5. Disclosure of Your Information

5.1 Third‑Party Processors

We share data with vendors (hosting, email, analytics) who are contractually bound to protect it.

5.2 Legal Requirements

We may disclose Personal Data to comply with laws or protect rights and property.

6. Data Retention

We keep Personal Data as long as necessary for its purpose or legal requirements. Usage data is generally retained for up to 24 months.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, object to or restrict processing, and port your data. Contact us to exercise these rights.

8. Security Measures

We implement encryption in transit and at rest, access controls, and regular audits. However, no system can be fully secure.

9. Third‑Party Links

Our Site may link to external sites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

10. Children’s Privacy

Our Services are not intended for persons under 13. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy and will post changes here with a revised date. Significant changes will be communicated via email or site notice.

12. Contact Us

Privacy Officer
CrawlZen.com
Email: [email protected]