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Privacy Policy

We take your privacy seriously. Here's exactly how we handle your data.

Last updated: February 22, 2026

1. Introduction

Welcome to CrawlZen ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website auditing platform, including our website at crawlzen.io, our WordPress plugin, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Name and email address
  • Password (stored securely using bcrypt hashing)
  • Billing information (processed by our payment provider)
  • Company name (optional)

2.2 Website Data

When you run an SEO audit, we collect and process:

  • The URLs you submit for auditing
  • Publicly accessible HTML content from those URLs
  • SEO-related metadata (titles, descriptions, headings, structured data)
  • Link structure and resource information
  • Page performance metrics

Important: We only crawl publicly accessible pages. We never access password-protected areas, private data, or user-submitted content on your website unless it is publicly visible.

2.3 Usage Data

We automatically collect:

  • Browser type and version
  • Pages visited within our Service
  • Time and date of access
  • Audit history and results
  • Feature usage patterns

2.4 AI Processing Data

When you use our AI-powered suggestions feature:

  • Page content is sent to third-party AI providers for analysis
  • Only publicly accessible content is shared — never your account credentials or personal data
  • AI providers process this data per their own privacy policies
  • We do not use your data to train AI models

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process and complete SEO audits
  • Generate AI-powered SEO suggestions
  • Send audit completion notifications and service updates
  • Process billing and payments
  • Monitor usage for quota enforcement
  • Detect and prevent abuse, fraud, or security threats
  • Provide customer support

4. Data Storage & Security

We implement industry-standard security measures:

  • Encryption: All data transmitted via HTTPS/TLS. Passwords are bcrypt-hashed.
  • Access Control: Backend systems are secured behind authentication layers. API keys are required for all requests.
  • Isolation: Each user's data is tenant-isolated at the database level. Users can only access their own audit data.
  • Retention: Crawled HTML files are stored temporarily and deleted after audit processing. Audit results are retained until you delete them or close your account.

5. Data Sharing

We do not sell your personal data. We may share information with:

  • AI Providers: Page content sent for analysis (OpenAI, Anthropic, Google) — only public content, no personal data
  • Payment Processors: Billing information for subscription management
  • Legal Requirements: When required by law, subpoena, or court order
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate data
  • Deletion: Request deletion of your account and associated data
  • Export: Download your audit data in standard formats (CSV, JSON)
  • Opt-out: Unsubscribe from non-essential communications

To exercise these rights, contact us at privacy@crawlzen.io.

7. Cookies

We use essential cookies for:

  • Session management and authentication
  • User preference storage
  • CSRF protection

We do not use third-party tracking cookies or advertising pixels.

8. Children's Privacy

The Service is not intended for users under 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on the Service. Your continued use after changes become effective constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: